FAQs

**FACILITY to FACILITY ON-TIME AND LIVE ARRIVAL INSURANCE AVAILABLE with EXCEPTIONS***Monday 4/28/2025 until 6PM tonight (MST)

Filter

- How do I contact customer service?

- Why should I ship with Ship Your Invertebrates rather than directly with FedEx?

- Why does my package go to Memphis or Indy first?

- How do delays happen and something gets stuck at the hub?

- How do I avoid additional charges?

- Why did you charge my credit card after my package shipped?

- What are your return and refund policies?

- Do you ship invertebrates like tarantulas?

- What is a “pet quality” invertebrate?

- Do invertebrates have to be shipped with Priority Overnight?

- Are there special packaging requirements for shipping invertebrates?

- What is the best way to pack a delicate creature like a tarantula?

- Should I use a Heat Pack when shipping invertebrates?

- What you can ship?

- Size restrictions

- Choosing a FedEx shipping service

- Which days of the week should I ship?

- Shipping Box Standards

- Using Ship Your Invertebrates shipping supplies

- Using your own shipping supplies

- Species that are considered illegal, invasive or otherwise restricted

- Why you must follow these shipping standards

- What is the Lacey Act and how does it apply to live invertebrate shipments?

- What is a Lacey Act/IATA label and do I need to use it?

- How should I label the outside of the box?

- Remember: What you do affects the entire hobby and industry

- Regulating the temperature of the package

- How to use a Heat Pack

- How to use a Cold Pack

- How to use Phase 24 Packs?

- How do I contact Ship Your Invertebrates customer service?

- How do I send a package with Ship Your Invertebrates?

- How do I get FedEx to pick up my package?

- Should I schedule a FedEx pickup?

- What can I ship through Ship Your Invertebrates?

- Can I ship to Hawaii?

- Can I ship to Alaska?

- Can I ship to Puerto Rico?

- Can I use dry ice?

- Are live invertebrates safe on FedEx planes?

- FedEx Office has refused to accept my live shipment. What can I do?

- I called FedEx, and they said they don't ship live animals.

- Should I require a signature for delivery?

- Does FedEx pick up or deliver on holidays?

- Can I schedule a Saturday delivery?

- How do I arrange to have my shipment held at a FedEx facility?

- How can I tell which hub my package will be routed through?

- Is it true that FedEx will not ship live animals to residential addresses?

- How can I track my package?

- How do I review my shipping history?

- Why do I need to provide the package weight and dimensions?

- When will my package arrive?

- The label I just bought has today’s dates on it, but I do not want to use it until later. What do I do?

- How do I email a shipping label?

- How to use our insurance

- Rules for live insurance

- Rules for non-live insurance

- Do FedEx, UPS and Delta Cargo offer live insurance?

- Terms & Conditions for Purchase of FedEx Shipping

- Privacy Policy

Frequently

Asked Questions

Holiday hours

2025 Holiday Closures

New Year’s Day Wednesday, January 1

Memorial Day Monday, May 26

Independence Day Friday, July 4

Labor Day Monday, September 1

Thanksgiving Thursday, November 27

Christmas Thursday, December 25

Frequently

Asked Questions