**Insurance Not Available on Fridays**Avoid Shipping on Friday as Shipments will NOT Arrive Until Monday at the Earliest **

Caution: Insurance is not available on Fridays as the package will not arrive until the following Monday or Tuesday. Our Customer Service team will be responding to emails over the weekend. Thank you. 

If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:full

Please be cautious as to where you’re sending your live animals. Do not ship into or out of areas with forecasted daytime highs of 100+ degrees! And only drop it off at a hub, and have it picked up at a hub, if temps are above 90.

In general- Always be mindful of any weather issues at both the shipping origin and the destination (storms and temps) and package in anticipation of delays just in case there are issues.

Note: Consider using Phase24 packs if necessary, as they make it possible to ship from and to areas with straddling temperatures. Check out the Shipping Supplies tab on our website.

REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment. 

Insurance Eligibility Requirements

Note: Insurance is not available on Thursdays and Fridays, and there is no live shipping on Fridays. If you ship without purchasing insurance, you do so entirely at your own risk and financial liability!  Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:

FAQ- Shipping Standards

FedEx Service Alerts

ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!