Alert: Monday Jan. 20, 2025 UPS is CLOSED & FedEx is OPEN with modified service.

Please be advised that on Monday Jan. 20, 2025 UPS will be closed and FedEx will be running on a modified schedule. 

APS will be OPEN for any questions or concerns you may have. 

2025 Fedex & UPS Yearly Rate Update

Every year, Fedex & UPS evaluate their shipping rates and fees.  Fedex & UPS rates will increase in the new year nearly 6%, which is less than in years past. These rate changes occur so they can continue to deliver the shipping solutions you need. 

Please note, the changes in price are a direct result of the Fedex and UPS rate increase and NOT of All Pro Shippings rates. 

If you have any questions or concerns, please don't hesitate to contact our customer service team. 

**Insurance Not Available on Fridays**Avoid Shipping on Friday as Shipments will NOT Arrive Until Monday at the Earliest **

Caution: Insurance is not available on Fridays as the package will not arrive until the following Monday or Tuesday. Our Customer Service team will be responding to emails over the weekend. Thank you. 

If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:full

Please be cautious as to where you’re sending your live animals. Do not ship into or out of areas with forecasted daytime highs of 100+ degrees! And only drop it off at a hub, and have it picked up at a hub, if temps are above 90.

In general- Always be mindful of any weather issues at both the shipping origin and the destination (storms and temps) and package in anticipation of delays just in case there are issues.

Note: Consider using Phase24 packs if necessary, as they make it possible to ship from and to areas with straddling temperatures. Check out the Shipping Supplies tab on our website.

REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment. 

Insurance Eligibility Requirements

Note: Insurance is not available on Thursdays and Fridays, and there is no live shipping on Fridays. If you ship without purchasing insurance, you do so entirely at your own risk and financial liability!  Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:

FAQ- Shipping Standards

FedEx Service Alerts

ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!

Temperature Guidelines for Safe Shipping- Invertebrates

These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees fahrenheit or higher, DO NOT use a heat pack.

Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.

INVERTEBRATES

Below 38°F: DO NOT SHIP. Wait for warmer weather.

38-65°F: Use a heat pack per our directions.

66-91°F: DO NOT use heat pack.

92-100°F: Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. Read the IMPORTANT NOTE below.*

Over 100°F: DO NOT SHIP. Wait for cooler weather.

NOTE: When the daytime high temperature at your destination is between 92 and 100 degrees fahrenheit, you should not ship to typical residential or business locations and you should not ship amphibians at all. Any time spent on a delivery truck during the heat of the day can be detrimental to the health of your animal. However, you can ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recepient picks it up. 

Ship Like A Pro!

View current FedEx Service Disruptions and UPS Service Alerts.

1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx/UPS-wise. 

2. Do not call FedEx or UPS! Call or email us directly with any issues. FedEx and UPS have ZERO liability on live shipments, no matter what their customer service might tell you!

3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx and UPS. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk. 

3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals. 

4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.

5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.

If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!

Thank you!

WE GOT HEAT PACKS - SYR, SYA, SYI

WE GOT HEAT!  72, 40 and 60 HOUR HEAT PACKS - VARIOUS QUANTITY OPTIONS, INCLUDING CASES.  CLICK ON SHIPPING SUPPLIES ABOVE TO GET YOURS!